2007 - 2012

2005 & 2006
TC Dog Magazine
Readers Choice Awards
612.202.4732
  Voted #1 Twin Cities Dog Trainer Since 2005!
St. Paul | Minneapolis | St. Louis Park | West St. Paul

FAQ

General
Classes
In-Home Training
Boot Camp
Gift Certificates and Discounts

General

Q: Which training option would be best for my dog? Boot Camp, group class or in-home training?

A: It's not the dog nor the dog's behavior that determines which training option is the right choice, it is about the level of service you as an owner wish to pursue. Group classes and in-home training are the do-it-yourself options, and Boot Camp is the we-do-it-for-you option.

We liken the decision to a kitchen remodel. You can certainly do it yourself. Take classes at your local hardware store; ask a lot of questions; slowly work on it as you have time; and eventually get the job done; but perhaps not quite as well as a professional. Or, you can spend the big bucks and get it done right and fast.

In-home training is for best for behavioral issues; providing personalized training; and working around busy schedules. It is similar to a class except that we come to you on your schedule, and only work on what is important to you. We get the dog started on the right path, but it is up to you to do the repetitions to ensure the new behavior will last.

Q: What is the clicker method? / I donít like the clicker method.

A: This type of training is called Mark and Reward, commonly refered to as clicker training. You may use any sharp noise to mark the behavior (we use a crisp "yes" rather than a clicker) then follow if up with a reward. This type of training helps your dog better isolate the behavior you are teaching, which also speeds up your training. Plus, it is lots of fun!

Q: How can I become a dog trainer?

If you are serious about becoming a dog trainer, start looking into programs. Triple Crown Academy in Texas and Jean Donaldsonís program in California are both good (there are none locally). In the meantime, take as many classes as you can; work with rescue dogs; foster dogs with behavioral issues and work through those issues. Hands on experience is invaluable!

Classes

Q: Is the class fee for each session or the entire course?

A: The class fee covers the entire course, i.e. the cost of the Level 1 Obedience class is $115 for the full six week period

Q: Can I bring my significant other/kids?

A: Absolutely! We encourage you to take the class with your significant other/kids. This way, everyone will learn how to train your dog, and everyone will be on the same page when handling your dog at home. That said, the class is run at an adult learning pace.

Q: If I have to miss a week of class, can I make it up?

A: Yes, except for aggression classes. If you miss a session from a non-aggression class, you can make up that session in another class anytime up to a month after your class ends. You can attend another session at any location. Click here to view our calendar and find another session that works for you. Once you find one, email the office know so we can inform the trainer that you're coming. Due to the nature of aggression classes, we cannot take in new dogs in the middle of an existing class.

Q: May I observe a training class before signing up?

A: Yes, of course! Please email us at contactus@thek9coach.com and let us know which class you would like to observe and we will let the trainer know. However, please leave your dog at home.

Q: I need to switch to another class/drop out of the class I signed up for. What are my options?

A: You can transfer to another class or cancel your registration up to 24 hours before the class begins. Contact our office, and we can transfer you, refund you, or hold your payment as a credit.

Q: What is your refund policy?

A: Refunds and transfers are not issued 24 hours prior to class or later

Q: Can I bring both of my dogs to the same class?

A: Yes, you will need a separate person and registration for each dog.

Q: Is my dog too small for the class?

A: No, we have dogs of all sizes in every class.

Q: If I bring two dogs to one class, can I get a discount?

A: We do not offer discounts for multiple dogs in one class at this time.

Q: Why are Leash Aggression classes only held outdoors?

A: Leash aggression is displayed toward unfamiliar dogs on walks. Since these are dogs that you don't have time to introduce your dog to, this is the environment we need in order to practice the issue. Once your dog gets to know the classmates, typically they will not display aggression when walking by each other.

Q: How does the Dog to Dog Socialization for Aggressive Dogs class work?

A: It is a very controlled class that focuses on building positive experiences with other dogs. The class is small (6 maximum) and the training facilities are large to ensure that your dog is calm. The instuctor will help you get your dog into the facility the first night to ensure that your dog stays calm and open to developing more appropriate responses toward other dogs. This class will not "cure" your dog, but will give you tools to introduce your dog to an other dog in a safe, calm way so that you may be able to build a friendship or two for your dog. (*Note: This class is not intended for leash aggression nor housemate aggression issues.)

Check out our Facebook page for videos of this class in action, or contact us to observe the class in person.

Q: Should my dog be in Puppy class or Level 1 Obedience?

A: It depends on what you want your dog to learn. The Puppy class is for dogs under four months, and it addresses typical puppy behaviors like biting and jumping. Level 1 Obedience teaches eight basic commands, including sit, down, come, leave it, and more.

Q: If the class skips a week, is that week still included in the class?

A: Yes. For example, if week 3 of Level 1 Obedience falls on Thanksgiving Day, then week 3 will resume the following week, and all six sessions will still be held.

Q: Are vaccinations required for classes/play times?

A: We do not require proof of vaccinations, but we do expect that owners bring dogs who are current on their vaccinations.

In-Home Training

Q: How/when do I pay?

A: We accept all credit cards, cash and checks at the training session.

Q: Do I have to purchase the 4 Hour Package right away?

A: No, you can decide at the end of your first session.

Q: How do I know how many sessions I need?

A: Many issues require only one session to teach you the tools necessary to correct the behavior. You can decide if you need additional sessions with the help of your trainer at the end of your first session.

Q: When are you available?

A: Trainers are available for in-home training afternoons, evenings and weekends.

Q: If I buy a 4 hour package but donít use all of it, can I apply the remaining credit toward a class?

A: Money spent on private training is non-transferable.

Q: If I have two dogs, does the rate change?

A: No, the rate will be the same.

Boot Camp

Q: Iím not able to drop off my dog between 7:00-9:00 am/pick her up at my scheduled time. What can I do?

A: Contact our office and we will do our best to accommodate your situation.

Q: Is my puppy too young for Boot Camp?

A: We accept dogs of any age, as our methods are gentle and motivational. Young puppies are capable of learning everything an older pup/dog is and are even more willing and eager. However, there can be a disadvantage of starting Boot Camp before your puppy becomes independent at about four months of age. Therefore, we recommend beginning Boot Camp at four month or later.

Q: Will my dog learn to be friendly with other dogs at Boot Camp?

A: In Boot Camp you will learn how to walk your dog nicely past dogs. However, Boot Camp will not make her social with unfamiliar dogs. This would need to be addressed in our Dog to Dog Socialization class or with in-home training.

Q: Do you provide any guarantee?

A: We do not provide guarantees. Assuming your dog does not have any severe anxiety or phobia issues, we haven't had a dog that we cannot train. However, that is only half the training. You are hiring us to get your dog to listen to you, for that to happen we need your participation at home. That is the part we cannot control, but we sure try!

Q: What type of collar should I bring?

A: Bring your dog to Boot Camp wearing her regular fabric or leather collar, snug enough so it canít slip off. Feel free to bring any other collar(s) that you are also using.

Q: If Iím not always able to pickup my dog, can my babysitter/relative/friend do it?

A: Yes, however we prefer that you, the owner, make as many pickups as possible in order to receive your private training session. These sessions transfer the training to you.

Gift Certificates and Discounts

Q: I have a gift certificate--how can I sign up for a class?

A: Register online, select pay by check, and email the gift certificate code to jess@thek9coach.com. We will email you an invoice which you can pay online if there is a remaining balance due.

Q: Do you offer discounts?

A: We offer discounts for classes and in-home training in conjunction with the organizations below:

  • Rescue Organization discount: 15% (these are pre-arranged with organization)
  • Hennepin County AAA discount: 10%
  • MACC I Love My Pet Rewards Program: $5 off first class; $15 second class in same calendar year.

To receive the discount on classes:

  1. Register online
  2. Select ďPay By CheckĒ
  3. Forward your request, AAA # (membership #, club code, expiration) or adoption email to jess@thek9coach.com
  4. We will email you an invoice which you can pay online.